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A saddle order takes around 2 months to be manufactured and delivered to your doorstep!
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Santa Cruz Saddlery does not work with trials as every saddle is custom made.
Every saddle has a warranty on the saddle´s tree. Returns will only be accepted under the warranty terms.
Every Santa Cruz saddle has a 3-year warranty that covers only the saddle tree under regular use.
If you are not sure what size and/or width you should get on your saddle, you can always check any saddle you have previously ridden on and compare. If you cannot do that, you may reach out to your saddle fitter so he/she can give you a hand with the measures.
You can rub in well with a sponge or cloth with oil, let it soak in for a while and polish if necessary. A regular use will keep the leather supple and resistant, and if accompanied by oiling, will extend its life.
We recommend oiling the leather before its first use, and then, once every 3 months.
A Universal Gullet System (or UGS) is our own patented system which allows the saddle to change its width and adapt to the back of any horse! If you wish to learn more, watch our video! VIEW VIDEO
Every Santa Cruz saddle has a 3-year long warranty that covers the saddles tree under regular use.
All our products are made from first grade Argentinean calfskin.
Depending on the model, our saddle trees are made from plastic or wood reinforced with stainless steel.
The reason for this is that synthetic wool is easier to handle, it resists better the moisture and sweat of the horses back and it doesn’t loose its shape over time as natural wool.
We will give you all the help you need in our ecommerce. Communicate with us by writing an email to email@example.com. Our business hours are Monday through Friday from 10:00 a.m. to 5:00 p.m. (GMT-3)